Guest Experience

Monscierge has worked with hotels around the world and uncovered a universal truth. Guests want to be connected to the hotel, to great local recommendations they can trust, and to travel information. And they want this information to be mobile, while hotels want to easily connect their guests to on-property and off-site information.

So every thoughtful evolution we’ve made, the countless hours of refinement and years of real life guest usage has been to enhance Monscierge I Hotel’s intuitive elegance, ease of use, and above all - the guest experience.

Your Recommendations

If you had to choose between two hotels, one gave you great recommendations about the local area, and one didn’t, which one would you choose? 73% of guests surveyed want to know where to find good places to go eat, visit, shop, explore in the local area. That’s a huge number of guests looking for information that isn’t currently well-organized or easy to access. Monscierge gives your hotel the ability to quickly manage your recommendations and allows your guests to find this information in one easy-to-access information point.

Your Hotel Amenities

Wish your guests knew more about your property features? You're not alone. Time and time again, this need is at the top of every hotel's wish list. That's why we create better ways for guests to access their on-site amenities, anytime from anywhere.

Guest Usage Analytics

Wonder what guests really want? Within seconds, Monscierge lets you see what guests look for when they stay in your hotel. This powerful tool will revolutionize the way hotels look at the guest experience process and cater to guests in the future.

Interactive Surveys

What if guests could give you instant feedback? Our cool interactive survey tool lets guests play games that give feedback about your hotel while earning bonus reward points.

Content and Brand Control

Create and control custom content in minutes. Change out the background image, update your logo, add or remove amenity information, manage your events calendar, update your hotel maps, select recommendations and more.

Notifications

It’s the simple things that build relationships with your guests, like letting them know when their room is ready or when a package has arrived. Let guests tell you what they prefer. Choose from SMS Texts, e-mail, phone calls, or mobile push notifications.

Offers

Restaurant or bar slow? Offer your rewards members a free appetizer or half price beer. Promote special offers and get guests out of their rooms and into your amenities.

Room Service

Would you like to increase your room service orders by as much as 23%? Just give your guests access to an app to place room service orders, and stand back. Monscierge gives you a number of options for making this easy.

Social Postcards

Monscierge gives you the ability to create incredible digital postcards with your hotel’s brand, and featuring your recommendations, that guests can send family and friends. If only five guests a day send a social postcard to Facebook, more than 250,000 people a year will hear about your hotel and brand. That’s powerful.

Maps & Interactive Way-Finding

Are you still drawing upside down on paper maps? It’s the age of digital, and most hotels are still providing directions to guests in a way that is next to useless. Create custom digital interactive maps you can print, email, text, or send directly to guests’ mobile devices.

 Valet

If you could just press a button and your car was brought to you, would you press it? By combining some cool pieces of technology, we have created some pretty awesome ways of connecting your guests to valet, taxis, limo and shuttle buses.

 Print Boarding Passes

“Can I get my boarding pass printed?” If you are a hotel near an airport, you probably get this request every single day. Give guests one easy central point to print their boarding passes and check their flight status. Guests consistently say this is a “must have” hotel amenity.

 Social Networks

Do your guests use Facebook, Twitter, Pinterest? Social networks have changed the world and are important to your guests. We’ve woven social networking through every single aspect of the Monscierge experience so it’s easy for you to provide this to your guests.

Multilingual

Se habla español? Parlez-vous français? With Monscierge you now have a way of communicating with guests that don’t speak your native language. Give them the same service as your other guests.

 ADA Compliance

This one took more effort than you can imagine. It took us over a year to develop a solution that enabled all guests easy unencumbered access. Ask us how we finally nailed it.