Did you know?
73% of hotel guests want local recommendations when surveyed for the Monscierge Guest Experience Management (GEM) Report.
Imagine that you come across an industry report detailing what to expect in your field over the next decade - a glimpse of the future.
Jarred M. Abney, Front Office Manager, Marriott Wardman Park Hotel, Washington DC
As mobile technology becomes the norm, today’s travelers want mobile capabilities that have only recently become possible. They’ve experienced this access in their lives already, and now they wonder how they got along without it. Your guests don’t want to be handed a paper map or have directions hand-drawn (probably upside down) for them. They expect hotels to interact with them digitally. They want to be communicated with on their mobile device - and on their terms.
Some guests prefer email, some prefer text messages. Each guest expects something different. They want that experience they can’t imagine living without, within your modern hotel. And make no mistake, they identify your brand with its ability to cater to what they want.
So when it comes to the new standard of guest interaction, hotels that don’t want to feel “upside down”, are adopting a mobile strategy. Monscierge not only helps hotels implement this mobile strategy but customizes the solution to the types of services their particular brand offers.
We get asked this question a lot. It’s usually followed by “I know I need one, but I don't really understand it, can you help?" So we like to forget the tech-jargon for a minute, and ask a few questions of our own to help uncover the right mobile strategy fit.
Would your guests like...
Access to local recommendations?
The ability to share their trip highlights with friends and family?
The ability to stay connected to the hotel even when off-site?
Notifications of when their room is ready?
Yes? Okay then would your hotel like to...
Stay connected to guests on property and off?
Promote offers to your guests about on-site amenities?
Capitalize on local delivery services?
Increase room service orders?
Yes? Alright then, we can help you implement a mobile strategy.
We’ve spent countless hours making this simple and easy for hotels. It’s not about the technology, it’s like we say, helping you connect your guests to what they seek, on-site or on-the-go. See what some of our hotel clients who’ve made mobile strategy a priority have to say.