Did you know?
73% of hotel guests want local recommendations when surveyed for the Monscierge Guest Experience Management (GEM) Report.
The first-ever Monscierge Guest Experience Management Report , released last week, is a product of millions of hours of guest usage data and feedback from hotels around the world. (click here to view full report)
Everything we design is driven by responses from the front lines. We are constantly updating our products to better serve our clients and enhance the guest experience.
With that in mind, we’d love to hear your feedback on the Q1 2012 GEM Report. Moving forward, we want to continue to provide information that is valuable to the hospitality industry, so this is your opportunity to tell us what you’d like to see in future reports. What types of information are valuable to you?
You can email me directly with your comments or questions at firstname.lastname@example.org, or tweet your ideas using #GuestExperience. We are interested in all aspects of guest experience management, please feel free to share your own trials and triumphs, problems and solutions.