Did you know?
73% of hotel guests want local recommendations when surveyed for the Monscierge Guest Experience Management (GEM) Report.
Imagine that you come across an industry report detailing what to expect in your field over the next decade - a glimpse of the future.
Jarred M. Abney, Front Office Manager, Marriott Wardman Park Hotel, Washington DC
"Previous system always had problems with maintenance and the information wasn't live. With Monscierge, the information is always online and the software is much better."
~Denise Corboy, The Camden Court Hotel, Dublin
"Thirty-five percent of the guests were using Monscierge when we first installed. Both the corporate and the leisure guests us it--the percentage of guests using Monsciere is growing."
~Cora Dwyer, The Morgan Hotel, Dublin
"Monscierge is easier to use, more professional and faster than similar technologies."
~Conor O'Kane, Maldron Hotel, Cardiff Lane, Dublin
"The flights, maps and restaurants applications are very helpful. These are the things guests ask about, but there isn't anything on the system that isn't getting maximum use."
~Conor O'Kane, Maldron Hotel, Cardiff Lane, Dublin
"Monscierge is forward-thinking technology that allows hotel guests to explore their area of travel quickly and efficiently. They have at their fingertips an efficient concierge including areas of interest, direction, pictures and suggestions galore. Very exciting product that will set your hotel apart from the competition!"
~ Kristine Blake, Hyatt Regency, New Brunswick, NJ
"Thank you. We're excited to elevate our Visit Mesa brand and offer a new, unique and more efficient way to service our visitors."
~ Marc Garcia, Mesa Convention & Visitors Bureau, Mesa, AZ
"You guys are great! You're really going to change the game for hotels."
~ Brian Hardman, Assistant Manager, Residence Inn Oklahoma City Downtown/Bricktown, Oklahoma City, OK
"Guests naturally gravitate to our Monscierge kiosk. The information is easily accessible, up-to-date and presented in a fun, dynamic manner. Being able to customize the information for specific events and groups makes them feel that much more a part of the whole NYLO experience."
~ Darrique Barton, Director of Room Service, NYLO Dallas Southside, Dallas, TX
"This thing is freaking awesome. You have made the best guest experience software we have ever seen. I love the fact that you literally put everything at our fingertips and allow us to change out our own content. It's amazing."
~ Jarred M. Abney, Front Office Manager, Marriott Wardman Park Hotel, Washington, DC
"Our guests absolutely love Monscierge! It is a wonderful way to connect with our guests. It is user friendly and provides valuable information for our guests during their stay. Monscierge is awesome!
~ Sharon Buchanan, Hampton Inn Northwest, Oklahoma City, OK
"Monscierge.... Allows us to make customizable changes to reflect our hotel's personality and style. They are proactive about how they can make it better. If there ever is a problem, their Customer Support is top notch. They are very attentive and quick to address solutions."
~ Paulette Fischer, Hotel Manager, The Waterfront Beach Resort, Huntington Beach, CA
"It is essential this day and age to offer our guests local information at their fingertips 24/7. Monscierge provides our guests the best restaurants, attractions and directions in the local area."
~ Veronica Miranda, B Ocean, Fort Lauderdale, FL
"It's something different. I've never seen anything like it in the hospitality industry. The cool factor is there, it's dynamic and it's beautiful--a work of art, and you can't say that about other solutions."
~ Marcus LeClerc of Sharp Electronics
"Thistle Marble Arch takes great pride in giving our guests first class customer service. With a strong concierge team already in place we felt Monscierge would be the perfect team addition to enhance our guest services. Monscierge certainly adds to our guest experience and with the easy to use content management system, it puts us in control of offering the most up to date recommendations and the best of what London currently has to offer. It's an exceptional product for our industry"
~ Paul Walsh, Thistle Marble Arch, Concierge Services Manager, Member of Golden Keys
"I have been very pleased with the performance of Monscierge and have been utterly blown away by the level of service that I and the hotel have received from your customer service department."
~ John Henry, The Marriott Hotels and Cascades Events Center at The Colony, TX
"All of our guests comment on the ease of use of Monscierge, and love the option to send recommendations to their email and cell phones."
~ Troy Erickson, Antlers Hilton, Colorado Springs, CO
"We have consistently had good comments made to our Front Desk staff and Concierge regarding how helpful the Monscierge experience is. It is particularly helpful with regard to choices of restaurants, menus, and airline flight information."
~ Kathy Donald, Chaparral Suites Scottsdale, Scottsdale, AZ
"Monscierge allows our staff and guests to interact like never before, everything the local area has to offer is a touch away!"
~ Christian Harris, Residence Inn, Oklahoma City, OK
"Monscierge enables us to provide our guests first class recommendations services. It has positively impacted the guest experience and has created an environment of sophistication. Their customer service team has been quick, responsive and proficient."
~ Matt Ezor, Phoenix Radisson Airport North, Phoenix, AZ
"Monscierge is another tool for my staff, and it enhances our guests' experience. They get it. It makes sense to them."
~ Kristin Bodmer, Concierge Manager, Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch, AZ
"Monscierge enhances [our concierge] services and the information about our local area. Those who may not be comfortable or do not want to ask for help from our concierge can easily utilize it for weather, directions, maps, airline information, menus of local dining and other attractions."
~ Doug Heaton, Area General Manager, Doubletree Paradise Valley Resort & Hilton Scottsdale Resort & Villas, AZ
"The presentation is impressive. Overall, the Monscierge looks so much more professional than other technologies. The technology is constantly in use."
~ Conor O'Kane , Maldron Hotel, Cardiff Lane, Dublin
"Monscierge is like having an additional concierge on staff. Sometime people see that people are busy and won't ask questions—they'll walk out. With Monscierge, they'll take their time looking through it if they have questions."
~ Cora Dwyer, The Morgan Hotel, Dublin
"The technology is vastly superior to what we had before, and the previous product didn't look good at all. Aesthetically, it is better, and technologically, it is superior."
~ Darren Gallagher, Radisson Blu, Belfast