Did you know?
73% of hotel guests want local recommendations when surveyed for the Monscierge Guest Experience Management (GEM) Report.
The Future of Travel
Imagine that you come across an industry report detailing what to expect in your field over the next decade - a glimpse of the future.
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"Freaking awesome. The best guest experience software we have ever seen. Everything at our fingertips to change out our own content. Amazing."
Jarred M. Abney, Front Office Manager, Marriott Wardman Park Hotel, Washington DC
Executive Team
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Marcus Robinson | Chief Experience OfficerWith over 15 years of experience in the American, European and South African telecom and software industries, Robinson is a veteran international business executive. During his tenure abroad, Robinson was the Managing Director for multiple companies, including Amcat EMEA and UK Digital. As the Managing Director of Amcat, he spearheaded the launch into Europe, and successfully grew the brand into a market leader in under 5 years. Since his return to the United States, Robinson has founded two other successful organizations. |
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Ken Marold | Chief Innovation OfficerMarold began building his career in the technology sector as the creative director for an aerospace company in 1999. Following, he was principal of a digital design studio for 8 years while practicing as an architect. As University of New Mexico faculty, he taught undergraduate and graduate design studios and digital design courses. Marold holds a Bachelor of Architecture from Roger Williams University and a Masters of Architecture from the University of New Mexico. |
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Kacey Butcher | Chief Business Development OfficerButcher has an extensive background in project management, purchasing and production experience. With exceptional leadership and mentoring skills, Butcher served for four years in the United States Marine Corps as a Special Forces team leader. He is a veteran of foreign wars. A graduate of the Marine Corps Institute and Texas Central College, Butcher is pursuing further degrees in business administration. |
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James Texter | Chief Technology OfficerTexter has been developing software since 1981. Since 1986, he has been managing software development projects for companies like Amcat and Noble Systems. He has designed software for the automotive, investment, document handling, automated voice response and call center industries. |
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Eric Lunt | VP Strategic PartnershipsBeginning as a software programmer in the early 90's, Lunt spent the last 20 years working in the IT industry. He held senior positions within some of the world's largest and most respected technology companies, most recently with Cisco Systems, where he was responsible for managing relationships with some of their largest multinational customers. Lunt has worked in development, sales, marketing, and management - gaining experience on all levels of applying technology to enhance corporate functionality. |
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Liam Walsh | Managing Director EMEAFor the last 10 years, Walsh has served in senior management positions in Europe and Asia. He was general manager of a European-wide real estate agency and managed over 200 employees for a high-profile multinational organization in India before joining Monscierge. Walsh graduated from The University of Manchester and Manchester Business School with honours in Mechanical Engineering and Business Studies. |
