More than just a roof over their heads, Hope Lodge offers a nurturing community that helps patients access the care they need. Each Hope Lodge community offers a supportive, homelike environment where guests can share a meal, join in the evening’s activities, or unwind in their private rooms.
Hope Lodge’s Primary Challenges:
- Creating a Home Away from Home: Providing a true “home away from home” experience for guests during challenging times.
- Updating Hospitality TV Solution: Modernizing their legacy hospitality TV solution to support consistent branding across locations.
- Curated Local Recommendations: Offering guests curated local recommendations, such as entertainment and grocery stores, for extended stays.
- Streamlining Guest Communication: Establishing a more streamlined and cost-effective process for communicating key information to guests, like house rules and meal services.
The Solution:
- Apple TV for Hospitality: This feature replaced traditional hotel TV systems, allowing guests to stream the content they would normally watch at home, such as Netflix, Disney+, and more. Easy access to these streaming services provides guests with additional comfort. Each Apple TV is managed and digitally sterilized through an automated erase and reset process at the end of the guest’s stay.
- Branding: The Monscierge Unified Guest Experience Platform leverages full-screen video, scrolling banners, and more, enabling the Hope Lodge team to customize the guest interface to meet their specific brand requirements and highlight hotel amenities.
- Local Recommendations: Hope Lodge guests often have unique needs outside of typical entertainment venues. Locations are near treatment facilities, where guests might not be familiar with their surroundings. The Local Recommendations feature allows each location to vet and curate suggestions that meet guest needs.
- Hotel Guest Communication: Traditional hotel TV systems do not enable effective guest communications. Apple TV for Hospitality was designed to facilitate communication with guests. Hope Lodge can now easily manage and publish events, house rules, and other important information, reducing the need for printed materials.
By adopting Monscierge's Apple TV for Hospitality and the Unified Guest Experience Platform, Hope Lodge has enhanced the comfort and convenience of their hospitality TV systems, creating a more cohesive and supportive environment for their guests.