GE's Crotonville Campus hosts executives worldwide for on-demand education programs and leadership conferences year-round. It routinely houses world-renowned innovation and design leaders, requiring the campus to use superior on-site technology.
Recognized as one of "The World's Most Respected Companies" by Barron's and the Financial Times, GE operates research centers worldwide. The renowned Crotonville Campus serves as GE's epicenter for leadership development, hosting over 67,000 GE executives last year alone for collaborative, team-based education. GE is committed to integrating cutting-edge technology into its training programs to nurture top talent to tackle the most challenging issues. In collaboration with Monscierge, GE has introduced digital concierge devices and a mobile application at their exclusive Dolce hotel, accessible only to GE staff. This initiative enhances the onsite experience by providing conference details, local recommendations, and travel information, reflecting GE's dedication to empowering its core teams.
GE commits to creating things that work. The GE Crotonville campus required a technology partner that could meet the expectations of hosting industry leaders during critical strategic planning sessions. Monscierge creates resources to progress and empowers hospitality beyond the implementation of technology.
Empowering local experts, the hoteliers, to be the voice of what's promoted to guests. Local merchants are referred by each property and Monscierge curates the information to reduce dependency of third-party apps and sites, keeping the guest connected to a trusted local expert - their hospitality provider.
Monscierge works with each property individually to achieve optimum downloads and user activity for both guests and hotel staff. From resorts to conference centers, Monscierge helps define, implement, and track adoption strategies tailored to the appropriate needs for varying hotel distinctions.
The Guest Experience Management (GEM) reports are seasonal aggregations of hospitality trends, highlights of case studies and data analytics findings from the Monscierge products used on guests' smartphones and in hotel spaces worldwide.
Over the course of one year, the guest-facing technology implemented at the GE Crotonville Campus has connected 67k executives to Crotonville events, local merchants, and campus details in 16 languages.
GE Crotonville Campus holds the record for mobile application user engagement at a single property throughout Monscierge's network of more than 40 countries.
Hospitality is facing a wave of changes with emerging technologies shifting the operations of the typical hotel property. Microsoft is working with the hospitality industry to help overcome the technology gaps with highly integrated solutions. Microsoft wants to give hotels a competitive edge with solutions to capture the preferences and interests of their customers and deliver unique personal guest experiences at each point of contact. Monscierge Connect Lobby and Connect CMS were developed with Microsoft platforms for seamless, cutting-edge technology architecture.
With the increasing daily usage of mobile apps, GE's Crotonville Campus implemented guest-facing technology to provide multinational executives with digital tools to enhance their stay and guide them before and after their entire travel itinerary. The technology had to be the best available, with an intuitive and easy-to-use design. The content would be constantly updated to reflect conference schedules, so the system needed to be user-friendly for the staff. As we approach the first year anniversary of installation, the GE Crotonville campus has surpassed typical user session numbers. This is reflective of Monscierge guest usage analytics in over 400 individual properties across 80 countries.