GE Vernova | Houston Learning Center

Challenge: GE Vernova faced the challenge of providing a branded and engaging guest experience for an international student body at their Houston Learning Center. They required a unified guest experience platform that could streamline important communications and create a welcoming, informative environment. This platform needed to integrate various features, including a hospitality television system for displaying safety videos, streaming apps, local weather, and other content, all while adhering to GE Vernova's branding requirements. Additionally, they needed a hospitality digital signage solution that could seamlessly integrate with their existing Delphi management system to facilitate effective communication with students on campus.

The Houston Learning Center's primary challenges included:

• Communication: Efficiently communicating with a diverse, international student body in multiple languages.
• Guest Experience: Providing an engaging and informative environment for students, including access to safety videos, branded experiences, and popular streaming services.
• Meetings & Events: Efficiently showcasing meetings and events on campus.

The Solution: Monscierge delivered a comprehensive solution that met the Houston Learning Center's needs through several key features:

• Apple TV for Hospitality: This feature became the cornerstone of the center's guest experience, allowing the facility to showcase safety videos and offer a branded experience. It also provided access to popular streaming apps and local weather information, enhancing the overall environment for guests.
• Monscierge Digital Lobby Screen and Mobile App: The integration of a bespoke mobile app and digital lobby screen significantly improved communication and operational efficiency. These tools were essential for delivering information in multiple languages, ensuring effective communication with all students. The SMS feature within the platform proved indispensable, especially during emergency situations.
• Digital Meeting & Event Signage: Integrating with their existing Delphi event management system, this feature allowed the display of meeting and event information outside each classroom, resulting in significant cost reductions in time, money, and printing costs.

“For these reasons, I wholeheartedly recommend Monscierge to any organization seeking to improve productivity and enhance guest experiences. They have proven to be more than a service provider; they have been a trusted partner in our operations.” Jim Rosen, Director of Global Training.