Overview: Village Coach, originally Four Seasons Coach Leasing, stands as a premier entertainer coach company, serving all of North America. Established in 1982, Village Coach became the largest broker of buses in the U.S. by 1990, with 100 entertainer coaches on the road.
The Challenge: Village Coach sought to elevate the guest experience while maintaining their highly respected brand across a widespread fleet. Their primary challenges included:
- Guest Experience: Simplifying and streamlining the guest experience process.
- Branding: Consistently showcasing their esteemed brand across the fleet.
- Security: Ensuring the protection of guests' personal information.
- Streaming: Providing guests the ability to stream personal content while cutting traditional TV services.
The Solution: Village Coach partnered with Monscierge, experts in guest experience and hospitality TV solutions, to address these challenges through the deployment of Apple TV for Hospitality. This collaboration delivered several key features:
- Apple TV for Hospitality: Monscierge implemented a comprehensive hospitality TV solution across Village Coach’s fleet. Utilizing the Monscierge Unified Guest Experience Platform, the fleet's TV systems can be managed entirely remotely, providing a modern and cost-effective way to showcase the brand.
- Enhanced Guest Experience: By integrating Apple TV for Hospitality, guests can stream their favorite content from providers like Netflix and Disney+, ensuring a personalized and enjoyable entertainment experience.
- Security: Traditional hotel television systems often fall short in addressing modern security concerns. With Monscierge's solution, each TV is digitally sanitized by automatically erasing and resetting at the end of every guest's stay, ensuring personal data security.
- Operational Efficiency: The solution streamlined operations and reduced costs by eliminating the need for traditional TV services.
Client Testimonial: “The Monscierge Platform has shown itself to be very easy to use and affordable. I would gladly recommend Monscierge to anyone that needs a streaming television solution that doubles as a branding/advertising platform,” said Brandon Burke, Director of Leasing.
By leveraging advanced hospitality TV solutions like Apple TV for Hospitality, Village Coach successfully enhanced the guest experience and maintained their brand's integrity across their entire fleet.